Section I. About RCN Music
An overview of RCN Music.

1. What is RCN Music?
RCN Music is a service that lets you find and listen to songs and download songs to your PC. RCN Music has a library of millions of songs, ranging from Pop to Jazz, Rap/Hip Hop to Country and top new artists. With RCN Music, you may find and enjoy music safely and legally.

2. What labels are represented on RCN Music?
In partnership with MusicNet and Synacor, RCN has obtained rights from BMG, EMI, Warner Music Group, Sony, Universal and many other companies to distribute music. These companies own the song catalogs of popular labels such as Maverick, Atlantic, Elektra, Warner Brothers, Reprise, Arista, RCA, J Records, Virgin, Capitol, Priority, Blue Note, Jive, Columbia, Interscope, DefJam, Dreamworks, Geffen, Mercury, Island, A&M, and others. RCN Music offers the catalogs of hundreds of independent labels representing all genres of music.

3. What if RCN Music does not have an artist I am looking for?
RCN Music adds new music to its library twice every week. In the event that your favorite artist is not currently available, try again later.

4. Is RCN Music accessible outside the U.S.?
No.

5. Can I share my RCN Music membership with others?
Your membership may be shared among members of your immediate household, however you may only have one active connection at a time. You will be logged out if a family member or friend logs in somewhere else using your information. Pease note that for subscription downloads, you may only access the service from three PCs.

6. Can I use RCN Music to listen to my existing MP3s?
No. The RCN service uses the Internet Explorer browser to stream songs to your PC. You will need to use traditional media player software to manage and play songs that are not from the RCN Music service. RCN recommends using Windows Media Player 10 (or higher) if you are using the Windows XP operating system. Using Windows Media Player 10 will give you the ability to Burn CD-Rs of your favorite music, but you must purchase a track or album first.

*Windows Media Player 10 Requirements:
Microsoft Windows XP Home Edition, Windows XP Professional, Windows XP Media Center Edition, or Windows XP Tablet PC Edition

System Requirements:
http://www.microsoft.com/windows/windowsmedia/mp10/readme.aspx
You may download it at the following link:
http://www.microsoft.com/windows/windowsmedia/mp10/default.aspx
If you do not have Windows XP, then you will need to use Windows Media Player 9.

Windows Media Player 9 Requirements:
Microsoft Windows 98 Second Edition, Windows 2000, or Windows Millennium Edition System Requirements:
http://www.microsoft.com/windows/windowsmedia/9series/player/sysreq.aspx
You may download it at the following link:
http://www.microsoft.com/windows/windowsmedia/9series/player.aspx

For more detail on why RCN recommends using Windows Media Player 10 see FAQ section II question 2.

7. Can I access my RCN Music service from another computer, such as my work, home, or other locations?
You may Login to RCN Music and listen to streamed songs and purchase permanent downloads on up to three unique PCs. However, please note that you may only access the service from one PC at a time. If you have already used 3 PCs to download subscription downloads, and wish to replace one of the PCs with a 4th PC, please contact an RCN customer service representative.

8. Can anyone else access my RCN Music subscription?
Unless you share your login information with others, only you and your family will be able to access RCN Music. To prevent others from accessing your premium content, please keep your login information confidential. Also, note that you may only download subscription downloads on up to three unique PCs.

Section II. Installation and Getting Started
Everything you need to know to install the RCN Music software to your computer.

1. What are the minimum system requirements for RCN Music?

System Requirements for RCN Music ToGo
To use the RCN Music ToGo service you must have the following MINIMUM hardware and software:

• Windows XP
• Internet Explorer 6.0 or higher
• Windows Media Player 10 or higher
• Macromedia Flash Plug-In
• Active X Plug-In
• 64 MB RAM
• Pentium class processor
• 50 MB of hard disk space
• Optimized for 800 x 600 resolution with 256 colors or better screen resolution
• Broadband Internet connection (RCN Value Modem, Mach 5, or Mach 7 Cable Modem Service)
• Sound card and speakers or headphones

System Requirements for RCN Music Library
To use the RCN Music Library service you must have the following MINIMUM hardware and software:

• Windows 98/2000/XP/ME
• Internet Explorer 6.0 or higher
• Windows Media Player 9.0 or higher must be installed prior to RCN Music installation. You must have Windows Media Player 10 (or higher) if you are using the Windows XP operating system. For more detail on why RCN recommends using Windows Media Player 10, see FAQ section II question 2.
• Macromedia Flash Plug-In
• Active X Plug-In
• 64 MB RAM
• Pentium class processor
• 50 MB of hard disk space
• Optimized for 800 x 600 resolution with 256 colors or better screen resolution
• Broadband Internet connection (RCN Value Modem, Mach 5, or Mach 7 Cable Modem Service) Sound card and speakers or headphones

2. Why does RCN recommend Windows Media Player 10?
RCN Music uses some of the new features in Windows Media Player 10 to make subscription download license renewals more convenient and provide more flexibility when you burn purchased downloads to CD or move them to a portable music player.

• License Renewal - If you use Windows Media Player 10, when renewing an individual song license your Windows Media Player will automatically update the licenses for all other RCN Music subscription downloads stored on your PC. If you use Windows Media Player 9, each song license must be renewed individually.
• Burning/Recording Individual Purchased Downloads - With Windows Media Player 9, you are limited to the number of times you can burn each song that you have purchased; the limit is up to 5 times. If you are using Windows Media Player 10, you can burn each purchased download song as many times as you would like.
• Burning Playlists of Purchased Downloads - If you use Windows Media Player 10, you can burn each unique playlist of purchased songs up to 7 times, regardless of how many times you may have burned the purchased songs individually. When using Windows Media Player 9, you can burn each playlist up to 5 times, if each song in the playlist has not been previously burned. If a song in the playlist has already been burned, the playlist burn is limited to the remaining number of burns available for the previously burned song.

3. How big is the RCN Music installation file?
The installation file size is 1.2 MB.

4. Will RCN Music work on a MAC or Linux computer?
No. At this time only Windows powered PCs are supported.

5. How do I download and install RCN Music software?
The RCN Music software is an Active X control. Log into the RCN Music website at http://music.rcn.net with your RCN Username and the supplied password that came with the Activation e-mail. The installation process for the Music Client Software will start. You will be guided through the process from there. Note: Updating to Windows XP Service Pack 2 changes the security settings in Internet Explorer. This change disables most Active X control pop up windows. To install RCN Music software with Windows XP Service Pack 2:

• With Internet Explorer open, click "Tools" then "Internet Options".
• Click on the "Security" tab.
• Click on "Custom Level".
• Under "Automatic prompting for ActiveX controls", choose Enable and click "OK".
• Click "OK" again to close out of Internet Options.
• Log into the RCN Music website at http://music.rcn.net with your RCN Username and the supplied password that came with the Activation e-mail. The installation process for the Music Client Software will start.
• When the Security Warning appears, click "Install". You should now be able to use RCN Music with out any problems.
• Once completed follow Steps 1 5 to change you settings back in Internet Options to Disable "Automatic prompting for ActiveX controls".

6. Can I choose the directory on my hard drive where RCN Music is installed?
Yes, follow the instructions during the install process to select the install location.

7. Will RCN Music work if I am behind a firewall?
Yes, RCN Music will work behind most firewalls. If you are having difficulties installing RCN Music or downloading songs, try lowering the security settings of your personal firewall and/or Internet Explorer.

8. RCN Music is installed, but it doesnt look right. Should I upgrade my browser?
RCN Music works best on new versions of Internet Explorer (6.0 and higher). If you are using Internet Explorer version 5.x, you may experience some layout or functional problems. You should also make certain that you have the most current Macromedia Flash Plug-in as well. To upgrade your Internet Explorer browser:

• Open Internet Explorer and click on Tools then Windows Update.
• Follow the instructions for installing the latest version of Internet Explorer.
• To download the latest version of Macromedia Flash Plug-in, go to: http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

• Uninstall RCN Music from your computer.
• Go to the Control Panel and choose Add/Remove programs and look for "RCN Music". yes"> This is the RCN music software.
• Highlight RCN Music and click Remove.
• The wizard will guide you through the process.
• Log into the RCN website at http://music.rcn.net with your RCN Username and the supplied password that came with the Activation e-mail.
• The installation process for the RCN Music software will start again.
• Complete the installation process.

9. I tried to install RCN Music and it didnt work. What did I do wrong?
There are a few possible reasons your installation may have failed:

• Does your computer meet RCN Musics minimum system requirements?
• Please see Minimum System Requirements (Link to: section II, question 1) for RCN Music?
• Did you install RCN Music first, and then download Windows Media Player? You must have Windows Media Player 9.0 or higher installed on your computer before installing RCN Music. Please see the information in Can I use RCN Music to listen to my existing MP3s? (Link to: section I, question 6)
• Do you have a firewall that may be preventing you from downloading the RCN Music software? Please see Will RCN Music work if I am behind a firewall? (Link to: section II, question 7)

10. What is my RCN Music username and password?
Your username is RCN Username issued to you at the time your account was activated.

11. What if I forget my RCN Music password?
If you forget your password, click on Resend Activation E-mail at the login screen. Enter your RCN Username and click the Send E-mail button. Within a few minutes, an e-mail message containing your password will arrive in your inbox.

12. How do I change my RCN Music password?
If you want to change your password, click on Reset Password at the login screen. Enter your RCN Username and click the Send E-mail button. Within a few minutes, an e-mail message containing instructions for resetting your password will arrive in your inbox. How do I get updates to the RCN Music software? RCN Music will update automatically when new versions or updates are available. You will be prompted to update when you are connected to the Internet and launch RCN Music. The updated software will take the place of the outdated version. Note: The RCN Music software is an Active X control. Updating to Windows XP Service Pack 2 changes the security settings in Internet Explorer. This change disables most Active X control pop up windows.

To update RCN Music software with Windows XP Service Pack 2:

• With Internet Explorer open, click "Tools" then "Internet Options".
• Click on the "Security" tab.
• Click on "Custom Level".
• Under "Automatic prompting for ActiveX controls", choose Enable and click "OK".
• Click "OK" again to close out of Internet Options.
• Log into the RCN website at http://music.rcn.net with your RCN Username and the supplied password that came with the Activation e-mail. The installation process for the Music Client Software will start.
• When the Security Warning appears, click "Install". You should now be able to use RCN Music without any problems.
• Once completed follow Steps 1 - 5 to change your settings back in Internet Options to Disable "Automatic prompting for Active X control.

13. How do I uninstall RCN Music?
Uninstall RCN Music as you would any other software program:

• Go to the Control Panel and choose Add/Remove programs and look for "RCN Music". yes"> This is the RCN music software.
• Highlight RCN Music and click Remove.
• The wizard will guide you through the process.

Section III. General Settings
Customizing your RCN Music experience.

1. How can I adjust my individual preferences and settings?
You can access your individual settings and preferences by clicking on the "My Account" link just below the Music Streaming Window in the RCN Music browser application.

2. Which settings can I adjust?
By clicking on the "My Account" link, you can adjust the following settings:

• Your favorite genre
• Location where your song downloads are stored
• Parental control settings

Section IV. Online Music, Basic Terms
What's a stream? A download? A burn? Learn all about online music here.

1. What is a stream?
Streams allow you to listen to music via the Internet without downloading anything to your computer. RCN Music audio streams use Windows Media Audio at 128 kbps. To stream a song using RCN Music, select a song, and then click the Play button. Subscribers can stream full songs as many times as they wish as part of their monthly subscription charge.

2. What is a download?
Downloading a song to your computer lets you play the song later whether you are connected to the Internet or not. The song file stays on your computer until you delete it. There are two kinds of downloads: subscription downloads and purchased (also referred to as "permanent" or "burnable") downloads. Both subscription and purchased RCN Music downloads use Microsoft Windows Media Audio format encoded at 128kbps.

3. What is a subscription download?
A "subscription download" can be played online or offline via the Windows Media Player for as long as the RCN Music subscription is active. However, the computer containing the media files must periodically update the licenses by going online to the Internet (typically, licenses must be renewed at least every 30 days). You can download tracks on RCN Music service as subscription downloads, which are included in the price of your monthly service. Subscription downloads cannot be burned to CD, and cannot currently be transferred to portable devices [Note: if you use Windows Media Player 10 or higher, renewing any individual song license will automatically update the licenses for all other RCN Music subscription downloads stored on your PC. If you use Windows Media Player 9, each song license must be renewed individually].

4. What's the difference between a permanent download (purchased download) and a subscription download?
Permanent downloads:

• obtained by clicking on "Buy," and also identified as "Purchased Download" on RCN Music
• can be kept for as long as you like
• can be listened to without periodically reconnecting to the Internet
• can be burned to CD
• can be copied to portable music players that support the Windows Media Audio ("WMA") format. For a complete list of supported players, go to http://www.playsforsure.com/FindPortableDevices.aspx

• obtained by clicking on "Download," and also identified as "Subscription Download" on RCN Music
• can only be listened to as long as the subscription is active
• must have their licenses renewed by periodically reconnecting to the Internet (at least once every 30 days.)
• cannot be burned to CD
• cannot currently be transferred and played on portable players other than PCs

5. What does burning a song mean?
"Burning" a song means copying a Permanent Download to a CD, so you can play it on your home, car, or portable CD player. RCN Music customers can burn single songs, entire albums, or customized lists to CD. You will need to have Windows Media Player 10* installed and have had purchased a track or album. If you are currently using Windows Media Player 9, you will need to upgrade to Windows Media Player 10*. *Windows Media Player 10 Requirements:

• Microsoft Windows XP Home Edition, Windows XP Professional, Windows XP Media Center Edition, or Windows XP Tablet PC Edition
• System Requirements: http://www.microsoft.com/windows/windowsmedia/mp10/readme.aspx
• You may download it at the following link: http://www.microsoft.com/windows/windowsmedia/mp10/default.aspx
• To learn how to burn a CD, go to: http://www.microsoft.com/windows/windowsmedia/knowledgecenter/howto/burn_how_to.aspx

Section V. Billing and Registration Questions
Learn more about billing and subscription management here.

1. How much does a RCN Music subscription cost?
You may subscribe to RCN Music Library for only $9.95/mo. Subscribers can access millions of songs, ranging from Pop to Jazz, Rap/Hip Hop to Country and top new artists. Or, take your music with you by subscribing to RCN Music ToGo for only 14.95/mo. You'll get all the great features of RCN Music Library and have the ability to transfer your music to a compatible portable music player.

2. Is there a minimum time commitment to sign up for the RCN Music service?
There is no minimum subscription time. Subscriptions are on a month-by-month basis. You can cancel your subscription at any time. Please note that upon service cancellation, subscription downloads will only be playable until their individual licenses expire, which in no event will exceed 30 days after cancellation.

3. What payment methods does RCN Music accept?
RCN Music will be included on your monthly RCN bill.

4. If I cancel my subscription, do I get to keep my song downloads?
If you cancel your RCN Music subscription, your subscription downloads will expire at the end of your current billing cycle. You will be able to keep your permanent downloads (purchased songs) even after your subscription has expired.

5. If I cancel my RCN music subscription, will my refunded monthly fee be prorated?
No, because you have full access to download songs for up to a month, RCN will not refund any portion of your prepaid subscription.

Section VI. Discovering music and music videos on RCN Music
Learn to explore music videos, new music and old favorites using RCN Music.

1. How do I find a specific song in the RCN Music catalog?
To find music, locate the search tool at the top of RCN Music pages and follow these steps:

• Choose the search type from the drop-down list.
• Type the name of the artist, the song title or album name in the search box.
• Click Search.
• To refine your search, click on the Advanced Search button to the right of the Search entry box.
• You may also browse music by genre. Click on the Browse button (just below the Search entry box) and choose a genre. You will then view a list of artists in that genre in alphabetical order; you may sort this list by popularity if you choose.

2. Why isn't a specific artist or song in your catalog?
If an artist or song is not in the RCN Music catalog, it is usually for one of two reasons:

• The label does not yet have legal approval from the rights holders of the track to distribute the song digitally.
• The artist may be signed to a record label that has not yet partnered with RCN Music.

3. How can I find new music Ive never heard before?
RCN Music is designed to help find the music you already know, plus discover new music you might enjoy. To discover new music, try the following:

• Click on Browse in the top navigation bar to pull up a list of genres. You may then browse a list of artists in that genre, or find something new.
• The Featured and Just Added buttons give you access to the very latest music added to the RCN Music service.
• Click on either of these buttons in the top navigation bar to explore.
• Radio and Playlist sections of RCN Music also let you listen to new music by genre. Click on either of these buttons in the top navigation bar to explore.

4. How can I find a Music Video?
New music videos are featured on the Video page in RCN Music.

• Click on 'Video' in the navigation tabs at the top of the page. You can also use Advanced Search to find additional videos beyond those featured on the Video page.
• Click on the Advanced Search button at the top of the page, select the checkbox for Video in the Search For section, and uncheck the Audio box. Enter a search term (such as an artist or band name) in the search box on the main part of the page (not the box at the top of the page), and click Go.

Section VII. Playing Music and Music Videos
The basics of playing music and music videos using RCN Music.

1. How do I play a song?
Search for the song you wish to play, then select the song from the search results and click Play. You may also click a song in the search results list to begin streaming the song. Youll see your song loading in the player at the top of the screen. You may then pause, stop or resume your song from the player if desired.

2. How can I make a playlist?
You can make playlists within the RCN Music application simply by following these steps:

• Locate the Current Playlist module that can be found on the homepage or on the My Playlists page that you can navigate to by clicking the Playlists tab in the top navigation bar.
• Create a new personal playlists using the Current Playlist module. You can make a new playlist by selecting New Playlist in the pull down menu. You will be prompted to name this playlist as well.
• Your new playlist is now active. As you find music in RCN Music, you will see Add to Playlist buttons in Search Results and Browse and other areas. Select a song, click the Add to Playlist button and that song will be added to your currently active playlist. You do not need to be on the Playlist page or the Home page to add songs.
• Subscribers can also make playlists of subscription or permanent (purchased) downloaded songs within the Microsoft Windows Media Player, by clicking on the Library tab.

3. What file format and bit rate are the streaming songs?
RCN Music audio files are encoded in Windows Media Audio at 128kbps.

4. How do I adjust the volume?
To adjust the volume, select the volume slider on the player and move it down to turn the volume down, or move it up to turn it up. You may also adjust the volume using the volume control on your speakers.

5. I found a song listed in the song library but cannot stream or download it as a subscription download?
Most RCN Music songs may be streamed and downloaded. Songs that can be streamed and downloaded will have a Right Arrow and a Down Arrow next to them. Some songs will have only a Right Arrow and are currently available on an individual purchase basis only. Songs that can be purchased as permanent downloads will have a Buy Track icon and/or price that appear next to them. Note: Songs with a Right Arrow and a Buy Track icon can be previewed for 30 seconds.

6. How do I play a Music Video?
To play a video featured on our Video page, or that you found through a video search, click the Play button for the video you want to play. The video will play in the main part of the Video page.

Section VIII. Downloading Music
Everything you need to know to download music and manage files on RCN Music.

1. How do I download a song from RCN Music?
After you have searched the catalog for the desired song to download, click on the song in the search results and then click "Download". Your song will automatically be downloaded as a subscription download, which can be accessed from your computer for as long as your subscription is active.

2. How do I download an entire album?
To download an entire album from RCN Music:

• Use Search to find the album you want. (Remember to select 'Album' in the dropdown menu next to the search box).
• On the Search results page click on the 'Download' button that appears next to the album image and information.
• All the songs from the album will be downloaded to your Download Manager.

• Use Search to find the album you want.
• In the search results page, select all the album songs by pressing the SHIFT key while clicking on the first song in the album list to highlight it.
• Keep the SHIFT key depressed as you move your mouse to the last song in the album list and click it. The whole album should be highlighted.
• Release the SHIFT key, and then click Download. All the selected songs will be downloaded to your Download Manager.

3. Can I download multiple songs at the same time?
Yes, but you must first highlight the songs that you wish to download. You can download a group of songs from a particular artist by selecting the first song, holding down the shift key, and selecting the last song in the group. Alternatively, you can also select a number of individual songs within a list by holding down the Ctrl key and clicking on the various songs that you want to download. Then click the download button at the bottom of the page, and all the highlighted songs will be downloaded.

4. Which songs can I download?
Most RCN Music songs may be downloaded. The Info column indicates what you can do with each track as a subscriber:

• An arrow to the right indicates that a song can be streamed. Some songs are not streamable (and will not have a Right Arrow)
• Songs with a Right Arrow and Buy Track icon can be previewed for 30 seconds only. To hear the whole song, you must purchase the track.
• An arrow pointing down indicates that a song can be downloaded as a Subscription download. Some songs are not downloadable because of license restrictions. They will not have a Down Arrow.
• A Buy Track icon indicates that a song can be purchased for permanent download.

5. Where does RCN Music store downloaded songs? Can I change this location?
RCN Music stores your downloaded songs in a folder located at C:\Documents and Settings\Profile Name\My Documents\My Music. You may change this location on the Preferences area of the My Account page.

6. How can I make downloading faster?
Downloading songs works best with RCN MegaModem Mach 10 modem service. If you are a RCN MegaModem Mach 7 customer (with download speeds of up to 7 Mbps), you may want to consider upgrading to RCN MegaModem Mach 10 modem service, which offers download speeds of up to 10 Mbps.

7. Can I stream song samples or use other applications while I am downloading?
You may use all the features of RCN Music while downloading songs, as well as access other PC applications. Your PC's actual performance will depend on a variety of factors, including the PC processor speed, amount of available memory, and speed of your Internet connection, to name a few.

8. How do I play a song after I download it?
Open your Windows Media Player and go to the Media Library tab. Locate the song in your Media Library, double click it to play it. By default, songs are download to
C:\Documents and Settings\Profile Name\My Documents\My Music.

9. Do I have to be online to play a downloaded song?
No. You may play any songs that are subscription downloads by simply selecting the song in your Windows Media Player and clicking the Play button. You may collect downloaded songs and play them either while offline or online. The licenses for subscription downloads must be updated at least every 30 days. If you try to play a song whose license has expired, you will be prompted to enter your username and password, and the license will immediately be renewed via the Internet, as long as you still have a valid account. So, you may theoretically download a song and play it without being connected to the Internet for up to 30 days. You may play a permanent download that you have purchased at any time, even if you are not online.

10. How long do I get to keep my downloaded songs?
You may keep your subscription downloads as long as your RCN Music subscription is active. However, the song licenses must be updated periodically via the Internet. If you try to play a song whose license has expired, you will be prompted to enter your username and password, and the license will immediately be renewed via the Internet for up to 30 days, as long as you still have a valid account. Permanent downloads (Purchased songs) never expire.

11. Can I make a subscription download permanent so it never expires?
No, subscription downloads can only be played as long as your RCN Music subscription is active. To keep a song permanently, you would need to purchase it as a permanent download.

12. Can I copy my downloaded songs to another computer?
You may download songs from RCN Music to three unique computers.

13. I received an error message saying that my download is missing. What does this mean?
If you receive an error saying that your download is missing, it has either been deleted from your library or it has been moved to a different location. You may re-download the song if it is missing from your library.

14. Will RCN Music let me download the same song twice?
Yes, RCN Music will let you download subscription songs as many times as you like on up to 3 computers. Permanent downloads can be downloaded up to 5 times and burned to CD up to 7 times. If you wish to burn tracks more than 7 times, you must buy the track again.

15. My song didn't finish downloading (or the wrong song downloaded), how can I get the download again?
For subscription downloads you can simply find the song in RCN Music and re-download it. For purchased or permanent downloads you can download songs up to 7 times.

Section IX. Transferring Music to a Portable Music Device
Getting your music onto a portable device from RCN Music.

1. What is a portable download?
A portable download is a subscription download that you can play and transfer to a supported portable music player. Some models from Creative, Rio, iRiver, Dell, Gateway, RCA, and others support portable downloads. Look for the PlaysForSure logo on the packaging. You must have a current portable subscription to transfer songs to your supported portable music player.

2. Can I transfer subscription downloads to my MP3 player or iPod?
Yes. Subscription downloads can be transferred to compatible portable music players if you have purchased the RCN Music ToGo subscription service. You can also transfer permanent downloads, which you can also burn to CDs. Permanent and subscription downloads can only be transferred to portable media players that support the Windows Media Audio (WMA) format. RCN Music does not support the iPOD. For a list of Players that support the WMA format you can go to the following web site: http://www.playsforsure.com/FindPortableDevices.aspx.

3. How do I transfer music to my compatible portable music player?
Download the music tracks you want to take with you. Click on Details to check on download progress. Once your tracks are downloaded, click on the transfer to portable device button. Windows Media Player will launch and the sync tab will appear. Now connect your portable music player to your computer. Windows XP will discover the device and display it in the sync window. Click on the Edit Playlist button. You can now add all tracks you want to take with you to the Sync List. Windows Media and Performer will check the license server for verification of portable tracks. If you do not own the RCN Music ToGo subscription you will be prompted to upgrade, buy, or cancel. At this point you can upgrade to the ToGo music service and be able to transfer downloads to your portable music player at no additional cost. You may also choose to buy the track for 99.

4. What if I choose upgrade to RCN Music ToGo?
If you choose to upgrade to RCN Music ToGo, call 1.866.726.3385 today!

Section X. Copying/"Burning" songs to CDs
CD Recording with RCN Music, including hardware, making and revising CDs, and troubleshooting.

1. What equipment do I need to burn CDs?
In addition to meeting our minimum system requirements, you will need a CD recorder and software to make CDs.

2. What's the difference between internal and external CD burners?
An external CD burner can be plugged into your computer using a USB cable or other external connection. An internal CD burner requires you to open up your computer case for installation. Many new computers have internal CD recorders pre-installed.

3. What's the difference between CD-Rs and CD-RWs?
A CD-R can only be recorded once. You cannot re-record to a CD-R, even if you make a mistake. CD-Rs play in virtually any consumer CD player and on most PC computers. The CD-RW is a rewritable disk. It can be recorded and re-recorded over multiple times, just like a floppy or hard disk.

4. What format are CD recordings from RCN Music files?
Purchased downloads are burned in regular CD audio format. Depending on the type of CD you burn (CD-R versus CD-RW), you can play burned CDs in your PC, home and car stereos, and portable CD players. You can also transfer purchased downloads to play on portable media devices that support the WMA format. However, please note that some popular portable players, such as the iPod, do not support WMA. For an updated list of Players that do support the WMA format, go to the following web site: http://www.playsforsure.com/FindPortableDevices.aspx

5. Do I have to be online to record a CD?
You must be online to purchase a download that can be recorded to CD. However, once purchased, you do not have to be online to record the song to a CD. You can burn the song again later without being connected to the Internet.

6. How do I record permanent downloads to a CD?
You can record permanent downloads to CD using your Microsoft Windows Media Player.

• Start your Microsoft Windows Media Player and click on the Library tab.
• Switch to Burn List from the drop-down at the top right of the Library tab.
• Find the song you want to make permanent in the Library and drag it onto the Burn List on the right side of the Library tab.
• Repeat until you have gathered all the songs you wish to include on your CD.
• Click the Start Burn button at the bottom of your burn list, and follow the Microsoft Windows Media Player instructions from there.

• Start your Microsoft Windows Media Player and click on the 'Copy to CD or Device' tab.
• Switch to the 'Atlantic Broadband' list in the drop down menu at the top of the left hand pane.
• Find the song(s) you want to copy to CD. Check the checkbox (e) for the song(s) that you want to copy to CD.
• Click the 'Copy' button at the top right of the Player window. Follow the Microsoft Windows Media Player instructions from there.

7. Can I record an entire album to CD?
Yes, you can burn an entire album to CD. However, you must purchase all of the songs on the album, or purchase the entire album at once as a permanent download.

8. How many times can I burn the same purchased download?
Each unique list of purchased songs can be burned to CD 7 times. Each song can be on any number of unique burn lists.

9. Can I play a CD I burned with RCN Music songs in my car stereo or other audio system?
Yes, you can play a CD recorded from RCN Music songs on any CD player.

10. If I burn a song to CD, does it also remain on my hard drive?
Yes, the song you burned will still be on your hard drive and will still playable on your computer.

11. Can I burn a song without first downloading it?
No. To burn a song to a CD, you must first purchase and download it.

12. Can I burn a few songs to a CD and then add more to the same CD at a later time?
This depends on the CD recording software that you use to burn to the CD. Most CD recording software "closes" or "finishes" the CD so that it will be playable in regular CD players. If a CD is "closed" you will not be able to record more songs to it. If your software does not "close" the CD, you can add more songs to a previously recorded CD, if it has additional storage space available.

13. Can I burn the same song multiple times?
You can burn permanent downloads as follows: Burning tracks individually:

• If you are using Windows Media Player 9, you can burn each permanent download up to 5 times.
• If you are using Windows Media Player 10, you can burn each permanent download as many times as you like.
• Burning playlists: If you are using Windows Media Player 9, the number of times that you can record a playlist is dependent on the number of times each individual track has been burned previously. Each individual download can only be burned 5 times. As long as each track has not been burned 5 or more times (either individually or as part of a playlist) you will be able to burn the playlist.
• If you are using Windows Media Player 10, you can burn each unique playlist up to 7 times. To burn a playlist more than 7 times, you will need to change the playlist by adding or removing songs.

14. Why don't all the songs I burned to my CD play?
CD burning is often tricky, depending on your CD burner and its connection to your computer. If you attempt to record a CD with several songs, but not all the songs play from the CD, there could be problems with your CD burn speed setting. Try changing your burn speed setting to "4x" or lower. You might also lose some songs on your CD if you try to copy 80 minutes or more to one CD. Try copying 60 minutes or less to each CD.

15. What if my CD recording does not work?
Successful CD recording can depend on several factors, including: - The software that runs your CD recorder - The speed of your CD recorder - If you have an external CD recorder that connects to your computer through a USB port, you should set the recording speed to 4X by clicking the Settings button on the Microsoft Windows Media Player. If you are having problems with your CD burner, you might also want to check your CD recorder manufacturer's support page.

Section XI. Technical Problems
Find a fix to common RCN Music technical issue here.

1. What if there is no sound when I play a song?
Please check the following:

• Are your speakers connected to your computer and turned on?
• Is the volume on your speakers turned up?
• Do you have a sound card?
• Is your RCN Music or Windows Media Player volume turned up and not muted?
• Is your computer system volume turned up and not muted?

2. Why was I signed off from my RCN Music account?
You are allowed to use RCN Music on one computer at a time. If you are already signed in and then sign in from another computer, you will automatically be signed out on the first computer.

3. I have RCN Music installed on 3 computers already, but Id like to deactivate one computer and replace it with a new one. How do I do this?
If you've already downloaded from our service on 3 computers, and wish to change to yet another computer, you must first de-authorize one of your current 3 computers before you will be allowed to download on the new computer. To do this click the Subscription tab of My Account. Click the De-Authorize button next to the computer you no longer wish to use. Once that computer is successfully de-authorized, you can start downloading on a new computer. Note: that you may only de-authorize one computer per month in this way. If you want to de-authorize another computer, please contact RCN Customer Support.

4. What if I remove the Windows Media Player software from my computer?
RCN Music player requires that you have Windows Media Player version 9.0 or higher installed on your computer. If you delete the Windows Media Player software, you will be prompted to reinstall it the next time you sign on to RCN Music.

5. Why does my computer slow down periodically while using RCN Music?
RCN Music may periodically pause your computer while it updates your music library. During this update process, the RCN Music player is registering your song licenses. While this update process can take up a large portion of your computer's processing power, it usually only takes a few seconds. You should not restart your computer during this update process.

6. I received an error message saying that my download is missing. What does this mean?
If you receive an error saying that your download is missing, it has either been deleted from your library or it has been moved to a different location. You may re-download the song if it is missing from your library.

7. If I accidentally delete a song from my computer, how do I get it back?
If you delete a song from your computer, you may be able to retrieve it from the Recycle Bin. If you have already emptied it from your Recycle Bin, you can easily re-download that song from RCN Music. Use the search tool to find to the song title. Select the song from the search results, and then click Download.

• Subscription Downloads can be downloaded as many times as you like on up to 3 computers. Use the search tool to find the song title, select the song from the search results, and then click Download.
• Permanent downloads (purchased songs) may be downloaded up to 5 times either on the same PC or 2 additional PCs. If you have downloaded the permanent download 5 times, you will need to repurchase it in order to be able to download it again.

8. Why does the "license window" appear sometimes?
Subscription Downloads can only be listened to as long as your subscription is active. The "license window" allows you to enter your username and password so that RCN Music can revalidate your licenses. You may keep your subscription downloads as long as your RCN Music subscription is active. However, the song licenses must be updated at least every 30 days via the Internet. If you try to play a song whose license has expired, you will be prompted to enter your username and password, and the license will immediately be renewed via the Internet. If you use Windows Media Player 10 or higher, renewing any individual song license will automatically update the licenses for all other RCN Music subscription downloads stored on your PC. If you use Windows Media Player 9, each song license must be renewed individually. Permanent downloads (purchased songs) never expire.

9. I attempted to download a song and nothing appeared to happen. However, I see a status message that something is "pending." What does this mean?
"Pending" typically means that another download is in progress and RCN Music is waiting for that download to finish. You may want to scroll down to the bottom of the screen to check whether another download is in fact in progress. If you have confirmed that a song is not currently downloading, and you still see the "pending" message, try closing your browser and then restarting the service.

Section XII. Privacy and Explicit Warnings
Managing your privacy and explicit content within RCN Music.

1. Where can I find information about RCN Privacy Policy?
Visit: http://www.rcn.com/legal/privacy_policy.php

2. How can I tell if a song has explicit lyrics?
RCN Music displays the industry standard, voluntary Parental Advisory icon for songs with explicit lyrics. The advisory will display in the Album and Artist information window on RCN Music; it is also displayed in the Info column of the search results page.

3. Can I filter out explicit content from RCN Music for my kids?
Yes. Select Parental Advisory in the Preferences tab of My Account and create a password. You will need to re-enter that same password if you ever wish turn Parental Advisory protection off.